Outlook 365 For Mac Not Opening
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Of recent have noticed that Outlook for MacOS Sierra on O365 E3 won't open some attachments randomly. I can see the email has an attachment but its greyed out and I cant open it. I can see and open the attachment via OWA and on my phone but not on Outlook for Mac 2016. There are a few emails with the same issue and it is NOT specific to a sender or an attachment type. The OS version is 10.12.6, and the Outlook version is 15.39. Would appreciate some quick support as this is on corporate email and some attachments are too huge to open on my phone.
It's a problem with Outlook but there is no solution yet. Here is a workaround from Microsoft. I also found out that you can move that message to the archive folder, then access folder properties (ctrl + click on folder) and click 'EMPTY CACHE' on properties. Download latest internet explorer for mac.
This will delete existing records and will download again the mail and the attachment. You can do the same with the INBOX folder (without moving the item to ARCHIVE) but that may take a lot more time depending on the number of mails and attachments in your inbox Attachments are grayed out or you’re unable to download attachments [WORKAROUND] Last updated: August, 2017 ISSUE Attachments are grayed out or you’re unable to download the attachments. STATUS: Workaround We’re working to resolve this issue.
In the meantime, please use your Web mail to download or view the attachment. Another workaround is to forward the email to yourself, remove all the content of the email before sending, except for the attachments. The attachments will be available to view and download in the forwarded email. Apple Footer • This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the.